Hotels

How You Can Improve Room Service Performance

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When room service was introduced to the public, this was viewed as one of the most convenient features of a hotel or any type of lodging. There are some people though who are reluctant to avail of such service because there are additional charges that are added to their expenditures. However, if you show your customers that you only provide quality room service, there is no doubt that they will avail of this every time they stay at your hotel. So how do you improve room service performance?

The best method of enhancing room service performance is to monitor this regularly. If you have the data that you need, you will know where you are lacking and where you should improve on. Luxury and full service hotels always have room service provided for the guests. Most women who travel alone appreciate this kind of hotel feature and for your company, this can drive increasing profits while attracting more clients. Hotel room service can also support higher daily rates for the rooms. Many misinterpret room service as food delivery but the former is not only for serving food to the guests. It aims to make the customers feel special and comfortable while staying at the hotel. This may include services like professional servers, setting the table and even sell desserts for the guests.

One of the main goals of providing room service is to be able to offer this as fast as possible. Guests do not like to wait for their food, staff member or for any kind of help they require. Thus, they should be attended to immediately. Otherwise, they will most likely not return to the hotel. Aside from the response time, there are also other things that you should monitor to improve room service performance. Some companies choose to measure all the aspects that might affect the efficiency of their room service, making them more effective. This is particularly because they are able to perform a complete hotel performance appraisal.

Room service is not only about giving food or serving towels and other things to the customers. This may also refer to dining room service. In this case, you should also keep track of the restaurant service specifically if you have a restraint within the building. Both dining and hotel room services should provide support for client calls 24/7. To cut down the response time made for housekeeping and kitchen, you might want to maintain a pantry or storeroom on each of the floors. The storage section should contain essentials such as fresh water, flowers, towels and others. This will allow the employees to quickly attend to the guests without having to rush to the main storage room for the requirements of the customers.

To make your room service performance more efficient, personnel should be professional particularly in answering phone calls. Check the name of the customer and clarify the things or orders that he or she needs. More than often, suggestive selling practices are utilized. It is also helpful to inform the client about the waiting time for the delivery.

Best Pattaya Hotels With Spas

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Since Thai massages are famous all over the world, staying at Pattaya hotels with good spas will help you make the most of your days. After a tiring day out in the sun or a day on your feet sightseeing and shopping, you can let the masseuse work away the kinks from your muscles to feel rejuvenated enough to go out and party at night. While there are many Pattaya hotels that offer spa services, some of them stand out because of the relaxing ambience and the superior service quality. Here is a look at some of the best Pattaya hotels with spas that offer traditional Thai massages and other treatments.

Dusit Thani
Located by the sea, Dusit Thani is one of the Pattaya hotels with an award winning spa Devarana, which means garden in heaven. Set in the midst of a tropical garden with a waterfall and an indoor pool, the atmosphere is relaxing from the time you enter the spa reception area. Besides traditional Thai treatments, the spa also has modern therapies such as scrubs, wraps and a spa menu for healthy cuisine.

Marriot Resort & Spa
Although its popularity among the Pattaya hotels is primarily due to its proximity to the main attractions on the beach road, the Royal Garden spa at the resort is also a major draw for tourists. Set in lush tropical landscaping, guests have the option of getting treatments in outdoor pavilions or indoor treatment rooms.

Sheraton Pattaya
The Sheraton is a favourite with families among Pattaya hotels because its three swimming pools make it a big hit with children. However, the Amburaya Spa at the resort is also another attraction with over thirty different traditional and contemporary treatments on offer with relaxing views of the tropical greenery.

Royal Cliff
This is one of the award winning Pattaya hotels that is popular with dignitaries, including the Royal Thai family. The Cliff Spa at the hotel, which has centres at the hotel wing and the adjoining suites complex offers fantastic views over the Gulf of Thailand. There are 18 treatment suites where a wide range of services such as facials, scrubs, wraps and massages are offered. In addition, there is also a Spa Caf.

Siam Bayshore
This property is well known among Pattaya hotels for the acres of lush tropical greenery. The Lotus Spa of Siam, the resorts treatment centre, is set amidst relaxing greenery and water bodies filled with lotus blossoms. It offers several treatment packages that are guaranteed to pamper the body and soul.

While the best Pattaya hotels with spas are mostly luxury resorts, you will also find smaller boutique hotels with spas where you can try aromatherapy or traditional Thai massages. There are even some day spas in the malls where you can book an appointment for a treatment session. While this might be a good option for getting a quick foot massage in between shopping sprees, staying at one of the word class Pattaya hotels with spas can be a memorable experience.

Lindos Hotels Guide You To Historical Churches

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When you arrive in the ancient village of Lindos, one of the most beautiful on the Greek island of Rhodes, you will certainly take notice of all the churches, large and small that dot the landscape. Whether your interest is religious, historical, artistic, or architectural, be sure to ask the staff of the Lindos hotels about these fascinating centers of Christian worship.

Lindos hotels can tell you where you may walk in the footsteps of the Apostle Paul. Tradition has it that in 58 AD, Paul landed at Lindos to spread Christianity. The small church of St. Paul stands there, now, to commemorate the event. There are also churches dedicated to St. George, and, of course, to the Virgin Mary.

Ask the staff of Lindos hotels to tell you where to find examples of ancient frescos from the post-Iconoclastic period to the post Byzantine period. There is a fascinating site where you can view the preserved mosaic and marble tiling of an early Christian basilica dating back to the 5th century. Not to be missed is the small Taxiarches Michael, Stratelates where you can see a preserved, post-Byzantine representation of the archangel, Michael, carrying souls to Heaven, the “Psychopompos.”

Ask your local experts of the Lindos hotels where to find the fascinating Aghios Georgios Pachymachiotis, also known as Aghios Georgios Pano (“upper.”) This is an inscribed cruciform church with cupola, dating back to 1394. There you will find beautiful frescoes featuring saints in opulent Byzantine style. You should also visit the parish church of Lindos, dedicated to the Virgin Mary, and dating back prior to the 15th century. See history preserved in artwork in the frescoes found at Aghios Menas, where you will find work spanning from the 12th century, Byzantine era, to the 15th century Knights era.

Hospitality Industry Hotels Business Current And Future Trends

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Hospitality has long been synonymous with the hotel industry. Any changes in trends of hotel business have wide scale implications on an otherwise diverse industry. What might be an opportunity for a traveler can be a matter of survival for hotels? It will not be an oversimplification to suggest that the emerging concepts in hotel industry reveal an atmosphere of stiff competition. Here is a look at a few major issues:

Is Green better?

Amid growing concern over environment friendly services, a majority of travelers now prefer Green and Eco lodgings. Recent surveys by trade associations such as Partnership Travel Industry Association and online retailers like Yahoo revealed that nearly seventy percent of the tourists are willing to pay extra when it comes to environmental friendly lodgings. These surveys further revealed that these guests will pay anywhere from nine to ten percent premium on the already advertised prices.

What can be stated as a welcome relief for the educated traveler might pose real challenges for the hotel business. To better understand the scenario, it should be noted that hotels are presently facing severe shortages in occupancy rates which are at their lowest since 1971. Such a crisis and lack of funds can definitely hamper any efforts to install appliances that comply with the LEEDS standards (Leadership in Energy & Environmental Design). Some experts agree that a trade off may lead hotels into removing free amenities that include little bottles of shampoos, jams and free basket of fruits; all of which are the hallmark of these eco lodgings.

Where are the Workers gone?

The hotel industry gives employment at a very large proportion of part time workers, who after gaining substantial experience, leave for other lucrative jobs at restaurants and outdoors. Low wages in the hotel industry is one of the primary reasons for low retention rates.

Hotel industry Gurus are already thinking of ways to attract and retain qualified workers by increasing the pay scales and by reducing the long working hours. The top management is now devising constructive methods that will retain the existing workers by sponsoring education and creating attractive career paths.

Mega Hotels

The rising cost of construction and a struggling real estate has prompted hoteliers to deploy the pre-fabricated and cost effective solution in the construction of new hotels. In fact they are fighting back by producing highly efficient designs that utilize a greater proportion of space for revenue generating purpose. Future trends in the hotel construction will seek to maximize the use of building areas by constructing a multi purpose facility that will include Casinos, shopping outlets and Theatres. The stand alone hotel concept is likely to vanish as the new properties will be constructed as a mixed use development to provide guests with facilities such as Church, Hospitals and Theme Parks. Such a variety will ensure that guests remain at one spot which will help generate revenue for the entire hotel complex.

The evolution of savvy traveller

The evolution of internet has given rise to a phenomenon where travelers are becoming ever more demanding. Industry professionals suggest that an increase in a trend, to review properties online, will make travelers less forgiving as they are able to post their travel experiences. Such an overemphasis on web may even lead to stiff competition and price reduction strategies where only large players may be able to survive.

To ward of such threats, the small business owner is now turning towards opening a boutique establishment as an alternate to 70,s style motels. Such niche properties are popping up everywhere by advertising a more personalized “home away from home” kind of experience. The introduction of such boutique properties has also given rise to the popular and widely accepted theme of modern hostels. These hostels are keen to provide a clean and safe environment for budget conscious travelers. Their goal is to wipe out the myths associated with cheap motels and dingy guesthouses.

Whatever may be the case, one thing is for sure that constant remodeling of the hotel industry has made it more functional and practical not only for the guests but also for the hotel owners.

Sofitel Luxury Hotels Opens First Abu Dhabi Hotel

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Sofitel Luxury Hotels has opened its first Abu Dhabi hotel and its second property in the United Arab Emirates.

The Sofitel Abu Dhabi Corniche is located on the seafront on the eastern tip of Abu Dhabis Corniche and tourists staying at the new property will have access to Saadiyat Island and Yas Island.

The latest addition to the already reputable collection of luxury Abu Dhabi hotels is part of the new Capital Plaza Complex and the building boasts contemporary architecture and design.

The chief executive of Sofitel Worldwide, Robert Gaymer-Jones, commented: I am particularly happy to be welcoming this new flagship hotel to our network.

The Sofitel Abu Dhabi Corniche is a precious asset for the brand both in the Middle East and internationally.

In addition to its strategic location in Abu Dhabi, its design based on contemporary art with some well-known French artists has ensured that this establishment is totally in line with the country strategic positioning.

When guests of the new hotel first arrive to their holidays in Abu Dhabi, they will be greeted in the lobby which features beautiful paintings from Pierre Soulages, a French artist known as the painter of black, as well as lithographs from Jean Cocteau and sculptures inspired by Brancusi.

The luxury hotel has 282 rooms and suites with modern dcor, furnishings and amenities, plus facilities including the Club Millesime Lounge, three gourmet restaurants with a wide choice of international and regional cuisine, three elegant bars, and 2,600-square-metres of meeting space.

During Abu Dhabi holidays at the Sofitel Abu Dhabi Corniche guests can walk across the bridge and head to Saadiyat Island, an up and coming world class leisure, residential, business and tourism hub. The natural island spans 27-square-kilometres of land, and development is being carried out in different stages until 2020.

The island is home to iconic landmarks; marinas with berths for up to 1,000 boats; two championship golf courses; civic and leisure facilities; over three million square-metres of office space; sea-view residential apartments and villas; luxury hotels; and tourist attractions such as the Guggenheim and the Louvre museums, the Zayed National Museum and the Manarat Al Saadiyat visitor centre.

Holidaymakers can also reach Yas Island from the new hotel in Abu Dhabi where they can visit Yas Marina, Yas Marina Circuit, and Ferrari World.